Phil Allingan bemoans the inconsistency of HMRC’s Debt Management Department
I have been negotiating Time to Pay plans with HMRC for over 16 years. During that time I have negotiated over 2,000 payment plans and one of the most frustrating things with HMRC is how one person can be really helpful and the next person, sometimes sat at the next desk in the same office, can be totally unhelpful.
You can speak to five different people about the exact same thing and get five different answers. HMRC debt management staff must all be given the same parameters to work within, so why is it that they are all different in their response to requests for help?
Download the full article below: