‘Plus ca change’ by Matt Hall, Director at Armadillo

Plus ca change…?

Matt Hall reminisces about his days working for the Inland Revenue, and wonders if anything has actually changed since that time HMRC has long insisted on calling taxpayers “customers”. Few titles irk me more. Recent press coverage of HMRC “customer” service levels brought to mind some of my own early experiences of the then Inland Revenue.

I joined what is now HMRC in June 1992. Those were the days before email (certainly for me) or home working but I do wonder if results have changed much, even if methods have.

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