Mark McLaughlin looks at what can be done if a taxpayer has a genuine grievance about HMRC’s actions and behaviours in a tax enquiry or investigation.
For those readers old enough to remember, the title of this article is the opening line of Monty Python’s famous ‘dead parrot’ sketch, in which a pet shop owner sold a customer a dead parrot, and the customer subsequently returned to the shop to complain after finally realising that the parrot he had bought was already dead.
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