{"id":2897,"date":"2026-10-18T19:49:37","date_gmt":"2026-10-18T19:49:37","guid":{"rendered":"https:\/\/taxinvestigation.co\/new\/?p=2897"},"modified":"2026-10-18T19:49:40","modified_gmt":"2026-10-18T19:49:40","slug":"is-ai-driving-a-wedge-between-accountants-and-our-clients","status":"publish","type":"post","link":"https:\/\/taxinvestigation.co\/new\/is-ai-driving-a-wedge-between-accountants-and-our-clients\/","title":{"rendered":"Is AI Driving a Wedge Between Accountants and Our Clients?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Beware the rise of the bots, warns Tony Margaritelli \u2013 people still value the human touch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to the latest edition of HMRC EIP magazine.<br><br>The implementation of AI in accountancy practices across the land is accelerating. It most likely accounts of the bulk of the adverts flooding into our inboxes, telling us that if we are not using AI our practice is losing out on untold benefits.<br><br>Whether that\u2019s true or not is for individuals to decide, but what is a massive concern is that AI definitely is and will replace human contact \u2013 well, it\u2019s cheaper, isn\u2019t it? It starts with the automated systems that act as a barrier before you even get to a human interaction (if that human is a real person).<br><br>Are we in danger of losing clients to a robot simply because we thought our robot was better than the competition\u2019s robot?<br><br>What happens when AI decides that all a client wants is to reduce the amount of tax they or their company pays, and strives to make that outcome happen in any way that has the desired result. Will the AI\u2019s decision be legal, ethical or in fact plausible?<br><br>If AI frees up more time for genuine client interaction that will highlight your competence and qualities, and genuinely help you understand your client\u2019s plans and to help them work towards a defined goal, then that\u2019s great. However, if all it does is generate more summaries, more possible outcomes that beggar more questions, wrapped up in a manner designed to be personable but failing to do so, don\u2019t be surprised if they opt for someone else\u2019s robot.<br><br>Let\u2019s not get into the scenario that keeps some awake at night, namely that HMRC\u2019s robot is better than your robot!<br><br>Moving to this issue, I\u2019m pleased to welcome first-time content from Sin\u00e9ad Pratschke, Charlie Davey and Simon Palmer.<br><br>And I\u2019m delighted to introduce a new feature for the magazine, namely \u2018In Practice with Nick Davies\u2019. Nick will report on what it\u2019s like to run a tax dispute practice. Michelle Sloane features in our Tax People series, and Aidan Moran concludes his two-parter on international tax.<br><br>In his usual inimitable way, Gary Brothers takes apart HMRC\u2019s contention that accepting COP9 means admitting fraud.<br><br>Two regular scribes well known to readers are Mala Kapacee and Jesminara Rahman.<br><br>Mala reports on the recent London Tax Network conference, while Jesmin contributes part two of her three-parter on HMRC\u2019s performance \u2013 not to be missed. Our regular award- winning columnists, Robyn Milstead and Paul Rosser, share their thoughts on the profession and, of course, HMRC and MTD.<br><br>Please pass a copy of this issue to colleagues and recommend a subscription, because every subscriber counts.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tony Margaritelli is the Publisher of HMRC EIP magazine<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Beware the rise of the bots, warns Tony Margaritelli \u2013 people still value the human touch. Welcome to the latest edition of HMRC EIP magazine. The implementation of AI in accountancy practices across the land is accelerating. It most likely accounts of the bulk of the adverts flooding into our inboxes, telling us that if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2891,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-2897","post","type-post","status-publish","format-standard","has-post-thumbnail","category-blog"],"_links":{"self":[{"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/posts\/2897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/comments?post=2897"}],"version-history":[{"count":1,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/posts\/2897\/revisions"}],"predecessor-version":[{"id":2898,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/posts\/2897\/revisions\/2898"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/media\/2891"}],"wp:attachment":[{"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/media?parent=2897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/categories?post=2897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/taxinvestigation.co\/new\/wp-json\/wp\/v2\/tags?post=2897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}